ServiceSkills offers proven online learning to help your team elevate customer service, enhance teamwork & manage more effectively. Telephone Skills Resource Kit: Lesson Plans By Valerie Glass 2003 funded in part by the ESL Special Collection, a project of the National Institute for Literacy. 6 Keys to Improving Your Team’s Customer Service Skills How to ensure that your customer service team is skilled, empathetic and engaged.

This comprehensive customer service training program is our most popular course. It addresses the skills people need to better serve their customers, clients, and.

Training Courses. Service Resources Customer Service Training Courses Directory. Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business.

Our customer service training programs and seminars can do everything from helping your organization to establish a service strategy and behavioral standards to teaching your receptionists and other front- line employees how to effectively answer the phone. Our course facilitators are seasoned speakers, authors, and consultants with extensive experience in customer experience consulting and customer service training.

They have worked with businesses, government groups, associations, and educational institutions of all shapes and sizes in industries such as healthcare, hospitality, automotive services, retail, insurance, banking, oil and gas, and pharmaceuticals. All of our customer service workshops can be facilitated as described in the program overviews or tailored to address goals and objectives specific to your group. COURSE CATALOG AT A GLANCETo review course overviews for our existing customer service training programs, click on the links to the right. Alternatively, review the short descriptions found on this page. Serial Key Of Need For Speed Hot Pursuit Reloaded Skidrow. If you have a need not addressed by one of the courses in our library, please contact us about curriculum development. We can deliver this program as described in the workshop overview or tailor the content to address challenges specific to your business.

We cover servicing internal and external customers, the importance of a professional image, service standards, telephone skills, handling demanding and difficult clients and customers, assertiveness, problem solving, service recovery, and stress management. Welcome!?: Projecting  Professional Image at the Front Desk. The receptionist is often the first person clients and customers see when they enter a business, yet the people in this role often get little or no training at all. The course is appropriate for organizations already using chat and for those considering the tool. The program is fast paced, hands on, and uses real- life examples to illustrate learning points. This course sorts through a myriad of information and provides the basics for making decisions about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking. Patients Plus: Delivering Customer Service for Better Patient Satisfaction.

Improving patient satisfaction is the ultimate goal of this healthcare customer service training program designed specifically for those working in hospitals, medical centers, and long- term care facilities. For more information about healthcare consulting, please contact us for a low- pressure conversation. Devil May Cry 4 Pc Installer.

At Your Service: Creating and Delivering a Five- Star Customer Experience. Whether you run a hotel, motel, restaurant, park, museum, or tourist attraction, providing five- star service is an essential element in the formula for growing your business. This hospitality seminar covers service standards, barriers to good service, measuring service levels, communication styles, techniques for dealing with problems, and stress management. This course can be combined with secret shopping services and tailored to address issues specific to your organization.

Citizen Service: Customer Service and Communication Skills for Government Employees. When working in the public sector and providing customer service, often you are the only game in town. Your customers can’t go anywhere else. But even with this monopoly, it is important that you work as if every customer could leave at will. In fact, it’s critical. This training seminar addresses all aspects of customer service and communication for those interacting with the public, coworkers, and elected officials. Coaching Customer Service: Managing, Motivating, and Getting the Best Out of Front- Line Employee.

Customer service training is great, but it rarely sticks if supervisors do not have the skills to reinforce the techniques learned. Leading Service: Setting the Stage for Great Customer Interactions.

Mission, vision, values, and behavioral standards are the cornerstones of successful service culture management. This program is often purchased in conjunction with larger projects that go beyond training. Contact us to learn more about this option. PROGRAM. Course Reminders. Our onsite training courses and webinars are available to groups.